Press Release
Undercover Bear: Build-A-Bear Workshop CEO Works In Disguise On Season Eight Premiere Of CBS's "Undercover Boss"
Ms. John, who has served as President and CEO of
Shortly after joining the company, Ms. John and her leadership team devised a multi-year strategic vision to evolve and extend the Build-A-Bear brand and return the company to profitability, while staying true to the unique culture that has allowed Build-A-Bear to be named to the FORTUNE 100 Best Companies to Work For® list eight years running. Since Ms. John's arrival, Build-A-Bear has successfully undergone a financial turnaround and made key changes, including a brand refresh. Going undercover allowed her to see and hear firsthand how recent changes were being received.
"We began rolling out exciting changes in 2014, including a new logo and branding as well as a new store format called the Discovery store," said Ms. John. "Guest feedback in our Discovery locations is positive, but this was one of the only ways I could get unfiltered feedback from our associates. I wanted to see if they understood and were on board with the changes. It also gave me a chance to get to meet even more of our bear builders and warehouse associates, who are vital to the long-term success of our business. I had a great time and gained several insights for improvements that can be implemented at Build-A-Bear in time to celebrate our 20th birthday in 2017 and beyond."
While working with Ms. John, one associate mentioned his nostalgia for some of the more classic teddy bears that the company offered in years past. In response,
Another associate, who is responsible for training new bear builders, inspired the company to begin developing a "quick start" manual to help shorten the on-boarding process for seasonal and temporary associates. The company also plans to more directly engage with seasoned associates to obtain their feedback as updates are made to training processes and materials.
To learn more about Ms. John's journey, to hear the stories of the associates she met, and to find out what additional changes are in the works at Build-A-Bear, tune in to local
"Undercover Boss" is a two-time Emmy Award-winning reality series that follows high-level executives as they slip anonymously into the rank-and-file of their own organizations. Each week, a different leader will sacrifice the comfort of their corner office for an undercover mission to examine the inner workings of their operation.
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SOURCE
Beth Kerley | Build-A-Bear Workshop, (314) 423-8000, ext. 5430 | BethK@buildabear.com